My.Lidaris Customer Portal User Agreement & Data Management Policy

Who Can Use the My.Lidaris Portal?

  • This portal is available to Lidaris employees, customers, and partners.
  • If you are a competitor or acting on behalf of a competitor, you may not register or access this portal. Violation of this policy may result in account suspension.

What Data Do We Collect and Why?

1. Personal & Business Data

  • Contact details (name, email, phone, mailing address).
  • Legal information (VAT code, bank details, shipping preferences).
  • Testing preferences (e.g., sample type data, testing details, drawings).

Purpose: To provide quotes, process orders, issue invoices, and ensure smooth communication.

2. Communication & Order Data

  • Emails, test reports, invoices, quotations, purchase orders, and order details.

Purpose: To maintain records for clarity and traceability.

3. Raw Data & Test Reports

  • Raw measurement data (signal records, calibration files, microscopic images) is anonymized and remains Lidaris' intellectual property.
  • Test reports containing customer-specific results are the customer’s property and will never be shared with third parties.

Purpose: To ensure measurement traceability and improve service quality.

How We Protect Your Data

Your privacy is our priority.

  • We do not share customer data with third parties under any circumstances.

Data Retention Policy

  • Personal & order data: Stored while the user remains active and archived for 5 years after inactivity.
  • Communication history: Stored while the user remains active and archived for 5 years after inactivity.
  • Legal documents (invoices, tax records, etc.): Retained as per legal obligations.

You may request the deletion of your account and related communication history, except for legally required records that must be retained for compliance and accounting purposes (e.g., invoices, purchase orders (POs), NDAs, and other agreements).

GDPR Compliance & User Rights


Explicit User Consent

  • By creating an account or using this platform, you agree to the collection and processing of your personal data as described in this policy.

Right to Data Portability

  • You have the right to request a copy of your stored personal data in a structured, machine-readable format. To request your data, please contact us at sales@lidaris.com.

Data Storage & Transfers

  • Your personal data is stored on secure servers located within the EU. If we transfer data outside the EU, we ensure compliance with GDPR regulations through Standard Contractual Clauses (SCCs) or other legal safeguards.

Data Breach Notification Policy

  • In the event of a data breach that compromises your personal information, we will notify you within 72 hours, as required by GDPR regulations.

Cookies & Tracking

  • We use cookies to enhance your experience on My.Lidaris. You can manage your cookie preferences in your account settings. For more details, refer to our Cookie Policy.

What If You Have an NDA with Lidaris?

  • If this policy conflicts with an existing Non-Disclosure Agreement (NDA), the NDA terms will prevail.

Terms of Use & Competitor Restrictions

  • Intended Users: Only Lidaris employees, customers, and partners.
  • Competitor Restrictions: Competitors, their affiliates, or representatives may not use this platform.
  • Enforcement: If a competitor registers, Lidaris reserves the right to suspend their access.

If you experience any issues or have suggestions for improvement, contact us at sales@lidaris.com.