Standard my.lidaris.com Customer Portal User Agreement and Data Management Policy
Who is invited to use my.lidaris.com portal?
Message to our partners
A warm welcome to Lidaris! In case you are already a customer of ours or just intend to start
using our services, be our guest! We will do our best to become your favorite optics testing
lab! We are eager to get in touch with you as soon as we will learn more about you and your
testing needs. You are welcome to use this portal for your convenience, we hope you will
find it useful. We created it by using our best effort to serve your needs as good as
possible. Nevertheless, we recognize that the world is changing quite fast and some features
will become obsolete or change in time, thus we admit there will be always room for
improvement. In case you will have some inputs or suggestions for improvement - we would like to
follow you up: get my.lidaris.com upgraded with new features that address your needs. Please
share your insights with us: we will put your comments on our development wish list and try
to implement them. Please accept our apologies, in case some of the features do not work as
expected, we try hard to find and understand obstacles that might bug you.
Message to our competitors or copycats
Dear competitor of ours, it is an honor for us to have you as a competitor in the same
market. We believe that you are doing a good job and help us to improve our services by
keeping high industry standards. Nevertheless, in case you or your organization is providing
similar services or have some intentions to do so now or in the future, or you are acting on
behalf of our potential competitors: you are not allowed to register on this portal nor copy
or use it in any other way. In case we will have direct or indirect evidence that you are
acting in favor of one of our competitors your user profile or entire organization will be
blocked from the usage of my.lidaris.com customer portal without permission to register or access any of your data
in the future.
What data we collect and why we do it?
Private data, contact details, legal information
Your contact details (such as contact name, mailing address, email, phone number, etc.), legal
information (VAT code, bank accounts, preferred shipping method etc.) as well as testing
preferences (sample-specific- or preferred testing protocol- data, drawings etc.) will be stored
on Lidaris servers in order to serve your testing needs as good as we possibly can and make
communication with you smooth. We will use your provided data to prepare quotes, order
confirmations, test reports, issue invoices, manage payments, communicate with you, customs,
or logistics companies or for any similar operations.
Communication history and ordering specific data
For the sake of clarity, we keep copies of our communication with you. This includes e-mails,
test reports, invoices, quotations, sales orders, purchase orders, data about your
Raw data and test reports
In order to ensure measurement traceability, we will archive raw measurement data. Raw
measurement data are not directly linked to your personal data. Thus, raw data produced by
Lidaris measurement equipment or systems (signal records, calibration files, testing
protocol-specific data, microscopic images ect.: without a link to the specific customer or
specific sample ID) is considered as intellectual property of Lidaris. Lidaris reserves the
right to analyze and use un-personalized raw data in order to improve the quality of
services. All the testing reports are considered as your property that contains a link
between testing data and customer-specific information is thus (produced for the customer)
is considered as the property of the customer. Lidaris will not disclose such information to
third parties under no circumstances.
What if we already have NDA with you?
In case information above (Standard My.Lidaris.com customer portal user agreement and data
management policy) is conflicting with the non-disclosure agreement (NDA) or any other
contract that we already have signed with you NDA (contract) terms and conditions should
Will my data be kept private?
Your privacy will be always respected! All your reports that will bind your personal data and
raw data produced at Lidaris will be kept private and will not be disclosed to third parties
under no circumstances. After some period of time, older records (such as communication
history, like emails or chats etc. or raw data) might be stored in our archives and cannot
be directly accessed or easily removed. Upon request, we can remove all your personal data.
Nevertheless, some legal data (invoices created), that we are obliged to declare in national
or international tax administration or customs systems cannot be removed due to legal